Detailed description of goods and/or services

MyPetshop is a company that supplies pet food and accessories online.

Delivery policy

Subject to availability of stock and receipt of payment, customer orders will be processed within 24 hours and deliveries will be completed as soon as possible.

Return and Refunds policy

The provision of goods and services by MyPetshop is subject to availability. In cases of unavailability, MyPetshop will refund the client in full within 30 days. If cancellation of orders by the client is not due to any fault of MyPetshop, such cancellations  will attract a 25 % administration fee.

Customer privacy policy

MyPetshop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the MyPetshop bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for MyPetshop via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by MyPetshop separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


MyPetshop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and MyPetshop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


MyPetshop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by MyPetshop.